Terms & Conditions

Welcome to Rosy International! We want to ensure a clear understanding of our terms and conditions. Rosy International operates under the registered company Rosy Holding Limited, which holds the company registration number 11626127. Our registered office is located at 124 City Road, London, United Kingdom, EC1V 2NX. In the following terms and conditions, the terms “our,” “we,” and “us” refer to Rosy Holding Limited. If there is any aspect of these terms that you find unclear, please feel free to contact us via email at care@rosyinternational.co.uk or by calling 0800 058 4557.

The terms becomes enforceable once you have provided confirmation of acceptance regarding the terms and conditions through phone, email, in person, or online communication.

Data Protection

We understand and uphold the utmost confidentiality of the information entrusted to us. When you provide us with personal data (‘data’), we will ensure its secure handling, maintaining strict confidentiality, and processing it solely for the purpose of fulfilling our services. In the course of delivering our services, it may be necessary for us to share this data with relevant third parties. Please be aware that these third parties, acting on your behalf, may need to contact you directly in order to carry out their designated services.

Estimates and expenses

Our cost estimates serve as a preliminary assessment of the anticipated expenses based on the information and details available to us at the time of estimation. Although we strive for accuracy in our estimates, it is important to note that the charges may be subject to alteration, especially if third parties modify their rates or charges.

In some cases, we may not have prior knowledge of the exact amount of third-party charges before the repatriation. However, we will provide you with the best estimate of such charges in writing. The final invoice will provide a detailed breakdown of the actual charges incurred during the repatriation process.


All payments would need to be made prior to the execution of the repatriation, all payments need to be paid on the due date. In the event of delayed or non-payment, we reserve the right to seek reimbursement for any congestion charges incurred during the performance of our duties. In the event of non-payment by the due date, we reserve the right to impose interest at a rate of two percent per month on the outstanding balance.

Force majeure

We shall not be liable for any failure or delay in the provision of repatriation services under this agreement if such failure or delay is caused by events or circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, strikes, government actions, travel restrictions, closure of borders, airspace limitations, or any other force majeure event specifically related to international repatriation services.