The Ashes Repatriation Process: A Simple 3-Step Guide

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Navigating the ashes repatriation process can be challenging, but this guide provides a straightforward, step-by-step outline to help.

Whether the death occurred in the UK, Ireland, or elsewhere, we’re here to support you with care and professionalism every step of the way.

How long does the ashes repatriation process take? The time frame usually ranges from 1 to 7 days, depending on the process’s complexity and the destination country.

Already started the process with us? track your progress here

Preliminary Stage

Death Certificate & Cremation

If the body has not been cremated, start here:

Medical Certificate of Cause of Death: This document, provided by a doctor, is required to register the death.
Registering the Death: Once the death has occurred, you must register it with the local council.
Arranging Cremation: To arrange a cremation, you need a death certificate and the Certificate for Burial or Cremation (green form), both obtained from the local registry office. The cremation can only take place after these steps are completed.
Now proceed to Stage 1.

For more information on the cremation process, please visit this link.

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If the body has already been cremated, start here:

Death Certificate: You should already have the death certificate.
Cremation Certificate: This document should have been provided by the crematorium.
Now proceed to Stage 1.

Stage 1

Initial Arrangements & Documentation

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Estimates & Quotes

We offer you a range of service options to choose from, each accompanied by clear and accurate quotes that ensure complete transparency about all costs involved.

Sending Documents

To move forward, we require the following documents to be sent to our head office:

Original Death Certificate: At least one original copy is required, though additional copies may be necessary in certain cases.
Deceased’s Passport: Required by the embassy for cancellation. Please note that this document will not be returned.

Next of Kin’s Approval

To represent you with embassies and local authorities, we need approval from the next of kin. This may be the person who registered the death or another close family member. You will need to complete our form and upload a copy of your passport.

Complete the next of kin form here.

Arranging Collection

Once all the required documents have been sent to us, we will arrange the collection of the ashes.

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0800 058 4557

Stage 2

Select the Service

1) Transporting Ashes via Cargo

This service involves handling all the necessary paperwork and transporting the ashes securely via cargo to the destination.

Step A: Collecting Ashes

We collect the ashes from the designated collection point. Whether it’s a crematorium or another location, we can arrange a collection from anywhere. The ashes are then brought to our facilities for preparation.

Step B: Collecting Documents

All necessary documentation is obtained, including certificates from the coroner, embassy, legalization department, and local authorities. This ensures compliance with international regulations for transporting ashes.

Step C: Urn/Casket Preparation

The ashes are transferred into a specially prepared wooden casket, which is sealed securely for repatriation.

Step D: Booking Flights & Delivery to Airport

We handle flight bookings and ensure the ashes are delivered to the airport, fully prepared for transport to the destination country.

Step E: Destination Country Airport (Upon Arrival)

You Collect: You may collect the ashes directly from the airport.
Consignee/Funeral Director: In some cases, airports require a local funeral director or consignee to handle the collection.
Rosy International Collection: If you have opted for our additional service, we can arrange for our trusted partners to collect the ashes from the airport and deliver them directly to the final address.

See more information about this service here

2) Our Personal Door-to-Door Service

This service involves a dedicated Rosy International agent personally transporting the ashes on your behalf, from collecting them at any location to delivering them directly to your doorstep (the final address).

Step A: Collecting Ashes

Step B: Collecting Documents

Step C: Personal Service & Flight

We will book the flights, and our dedicated agent will personally accompany the ashes, ensuring they remain with them at all times throughout the entire journey.

Step D: Destination Country Airport (Upon Arrival)

Final Delivery: We deliver the ashes directly to your final address.
You Collect: You may also collect the ashes directly from our agent at the airport.

See more information about this service here

3) Self-Transporting Ashes (Documentation Only)

This service supports you in transporting ashes independently while we assist you with documentation and customs clearance.

Step A: Urn/Casket Guidance

We recommend the appropriate urn or casket suitable for transportation.

Step B: Compliance Assistance

We take care of all required documentation to ensure your compliance.

Step C: Document Delivery

We will send the documents either by mail or electronically via email.

Step D: Ready to Fly

With everything prepared, you can travel with confidence and peace of mind.

See more information about this service here

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0800 058 4557

Stage 3

Repatriation Completed

Once your ashes arrive safely and securely at the final destination, we will provide you with an update. We would greatly appreciate hearing your feedback at this stage.

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